Shipments and returns

Your pack shipment

All paid items will be shipped out within one business days.

Australia - Flat rate shipping

Australia Post: eParcel
Price: $5.99
Estimated delivery time: 2-5 business days

Australia Post: Express post eParcel
Price: AUD $9.95 or Free for orders over $50
Estimated delivery time: 1-2 business days from date of shipping
Destinations: Capital cities (except Darwin) and selected centres

International - Flat rate shipping

Australia Post: Post & Track to UK, USA, New Zealand, Singapore, Germany, Ireland, Malaysia, Israel, Spain, China and Canada
Price: AUD $19.99
Estimated delivery time: 10-20 business days from date of shipping

Australia Post: Express Courier International
Price: AUD $30.95
Estimated delivery time: 4-10 business days from date of shipping
Destinations: Worldwide

Business Days
Business days are counted as Monday to Friday excluding public holidays.

Order Processing Time
Normally within 1 business day after payment is received and cleared.

Delivery Time
Delivery time is the time shipping company transports your item.

Customs Fees and Import Restrictions
Some countries place restrictions on goods imported or charge customs duties and import fees. It is the responsibility of the customer understand any restrictions applicable to them and pay any charges independently. We send all parcels through Australia Post and suggest checking your country in the first instance at www.auspost.com.au. We also recommend contacting your local government body prior to ordering e.g. Customs and Excise.

Missing Parcels
If your parcel hasn't arrived in the time expected please call Australia Post on 13 13 18 and quote the tracking number from your shipping confirmation email. We also recommend visiting your local Post Office or Mail Centre to see if they are holding it for you.

Note: All prices are in Australian dollars.