Soft Gothic is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Currency
All transactions are processed in AUD.

Payment
All orders are pre-paid. For bank transfers please fax or email us an acknowledgement. We will ship your parcel as soon as your payment clear. If you choose to mail your payment (money order or bank cheque), please contact us before you send the payment so we are can look out for it.

Return
We offer a 30-day return policy on all jewellery. Please refer Return Policy for details.

Shipping and Handling
Shipping and Handling costs are outlined in Shipping Details and at the point of check out. Non-Australian orders are shipped by Air Mail International and are usually received within10 days of being shipped.

Sales Tax
Orders shipped anywhere in Australia incur the standard 10% GST charge. All prices shown on the Soft Gothic website include GST.