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Free returns
Wrong size? Not quite what you wanted? No worries. You can return your purchase up to 30 days from the day you purchased it, completely free of charge. We want to make your online shopping experience easy and fun.
1. Contact Information:
Soft Gothic (ABN:11 126 675 358)
E-mail: sales@softgothic.com.au
Address: Unit 18, 22 Hudson Ave., Castle Hill, NSW 2154, Australia
Phone: 61 2 9659 1993
Fax: 61 2 9659 1994
2. Wholesale
Receive between 10-30% discount on purchases!! Every customer who orders online with us is entitled to access our great wholesale discounts!
The more you buy the more you save. It's that simple!
- 30% for orders over $200
- 35% for orders over $500
- 40% for orders over $1000
Shoppers automatically qualify for wholesale discounts once their Shopping Cart total exceeds $200 for an individual purchase, excluding shipping charges. For large orders or if you want to know more about our wholesale policy, please contact wholesale@softgothic.com.au
3. SHIPPING DETAILS
All paid items will be shipped out within one business days.
Australia - Flat rate shipping
Australia Post: eParcel
Price: Free
Estimated delivery time: 2-5 business days
Australia Post: Express post eParcel
Price: AUD $9.95 or Free for orders over $50
Estimated delivery time: 1-2 business days from date of shipping
Destinations: Capital cities (except Darwin) and selected centres
International - Flat rate shipping
Australia Post: Post & Track to UK, USA, New Zealand, Singapore, Germany, Ireland, Malaysia, Israel, Spain, China and Canada
Price: AUD $19.99
Estimated delivery time: 10-20 business days from date of shipping
Australia Post: Express Courier International
Price: AUD $30.95
Estimated delivery time: 4-10 business days from date of shipping
Destinations: Worldwide
Business Days
Business days are counted as Monday to Friday excluding public holidays.
Order Processing Time
Normally within 1 business day after payment is received and cleared.
Delivery Time
Delivery time is the time shipping company transports your item.
Customs Fees and Import Restrictions
Some countries place restrictions on goods imported or charge customs duties and import fees. It is the responsibility of the customer understand any restrictions applicable to them and pay any charges independently. We send all parcels through Australia Post and suggest checking your country in the first instance at www.auspost.com.au. We also recommend contacting your local government body prior to ordering e.g. Customs and Excise.
Missing Parcels
If your parcel hasn't arrived in the time expected please call Australia Post on 13 13 18 and quote the tracking number from your shipping confirmation email. We also recommend visiting your local Post Office or Mail Centre to see if they are holding it for you.
Note: All prices are in Australian dollars.
4. RETURN POLICY
We offer a 30-day return policy on all jewellery. Change of mind returns will not be accepted for customised items e.g. ring resizing or engraving so think carefully before ordering a customised piece.
To return a product, please contact us as soon as possible and within 30 days from the date your order was shipped. Our customer service team will evaluate your request, record your product return information and issue you with a Return Authorisation Number (RA). Once this has been received, mail the product in its original condition with a copy of the receipt and original packaging to Returns Department, PO Box 6858, Baulkham Hills BC, NSW 1755, Australia within 7 days of receiving your RA. Please ensure that your RA number is clearly displayed on the return package. We suggest you use Registered Post or insure the item to ensure safe return. As soon as we have received your product we will issue you with your refund, replacement, exchange or credit.
Note: All returns must have an RA number. Any item returned without an RA number will be returned to the sender.
5.About us
Softgothic.com.au belongs to Fashion Attitude Pty. Ltd. one of Australia's largest online jewellery stores. We search all over the world to bring you stunning, fashionable design pieces that are as unique as you are!
We stock a wide range of show stopping pieces in stainless steel and all adorned with precious colored stones, crystals and Czs just to name a few!
soft Gothic jewellery is made to a very high standard and most of our pieces come with a no questions asked 10 year manufacturers warranty including a 30 day money back guarantee. We provide these great warranties and exchanges because we stand by the quality of our products.
Need more reasons to choose Soft Gothic?
- Satisfaction guaranteed with a 30 Day Money Back Guarantee
- FREE shipping on all Australian orders over $50
- Insured, trackable delivery with Australia Post
- Secure SSL protected checkout for safe shopping
- Identity assured by GeoTrust
- We accept Direct Deposit, PayPal, Paymate, Money Order, Master and VISA card
- FREE gift wrapping available
- Daily, Weekly, Monthly Specials
With over 1000 products available to buy online Soft Gothic offers you more choice than any other Australian online jewellery store. We are constantly adding new items so you always stay ahead of the fashion pack.
Sign up to our free monthly newsletter and gain exclusive access to special offers, new ranges and discounts. It's free to join, takes just a couple of minutes to complete the form and opens the door to fantastic savings!
Shopping with Soft Gothic is fun, easy and rewarding! We want you to purchase from us again and again becoming a part of the Soft Gothic family. We want to hear from you to make this website the very best it can be. All feedback is welcomed and read so please contact us if you have any ideas or comments.
Kind regards,
Soft Gothic Team
6. TERMS AND CONDITIONS
Soft Gothic is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Currency
All transactions are processed in AUD.
Payment
All orders are pre-paid. For bank transfers please fax or email us an acknowledgement. We will ship your parcel as soon as your payment clear. If you choose to mail your payment (money order or bank cheque), please contact us before you send the payment so we are can look out for it.
Return
We offer a 30-day return policy on all jewellery. Please refer Return Policy for details.
Shipping and Handling
Shipping and Handling costs are outlined in Shipping Details and at the point of check out. Non-Australian orders are shipped by Air Mail International and are usually received within10 days of being shipped.
Sales Tax
Orders shipped anywhere in Australia incur the standard 10% GST charge. All prices shown on the Soft Gothic website include GST.